What's included in a stay — and what costs extra
Your nightly rate at Grand Hyatt San Antonio River Walk covers the room, complimentary Wi‑Fi throughout the property, access to the 24‑hour fitness center (guest key required), and use of the rooftop 25‑meter lap pool during posted hours. Meals, parking, pet fees and some incidentals (laundry, spa treatments, event rental charges, etc.) are extra.
In this guide
What the room rate includes
Standard room charges include your guest room (see room types below), daily in‑room Wi‑Fi access, housekeeping, and access to public hotel areas such as the lobby and dining outlets.
Check‑in officially begins at 4:00 PM and check‑out is at 11:00 AM. Early arrival or late departure may be accommodated subject to availability and could incur a fee.
- Complimentary in‑room and on‑property Wi‑Fi
- Housekeeping and turndown per hotel schedule
- Access to rooftop pool (open daily 6:00 AM–10:00 PM) and 24‑hour fitness center (guest room key required)
| Room types | Typical bed options |
|---|---|
| Room | 1 King Bed or 2 Double Beds |
| Room (High Floor) | 1 King Bed or 2 Double Beds |
| Club Room | 1 King Bed or 2 Double Beds |
Grand Club, suites and special room access
Grand Club access is limited to guests booked in Grand Club access rooms and offers complementary food and beverage periods in the 23rd‑floor lounge. The published services include continental breakfast, evening hors d'oeuvres and beverages, and desserts during set service hours.
Suites are sold under names such as Executive Suite, Suite (Fiesta), Luxury Suite and Suite (Ambassador). Exact inclusions for suites (for example, additional complimentary services) depend on the rate/package you book; confirm on your reservation.
- Grand Club: complimentary continental breakfast Mon–Fri and Sat–Sun at different morning hours; evening hors d'oeuvres daily
- Book a Grand Club‑access room to use the 23rd‑floor lounge services
- Suite amenities vary by suite type—ask your booking source for specifics
| Room name (exact) | Bed shown |
|---|---|
| Executive Suite | 1 King Bed |
| Suite (Fiesta) | 1 King Bed |
| Suite (Ambassador) | 1 King Bed |
Dining: what's included and what costs extra
On‑site restaurants and outlets are separate businesses/food outlets; meals are not included in standard room rates. Moda Fare (Italian), Ruth's Chris Steak House (steakhouse), Tejas Lounge and Spoonful Provisions (grab‑and‑go/coffee) operate on their own menus and hours.
Breakfast is available at Moda Fare but is not complimentary unless you have qualifying Grand Club access. Ask at check‑in if your rate includes any meal credits or breakfast.
- Moda Fare: all‑day Italian menu; breakfast is available (surcharge applies unless included in a package)
- Ruth's Chris Steak House: dinner service with recommended reservations; operates independently of room rate
- Spoonful Provisions: grab‑and‑go coffee and snacks (hours vary)
| Outlet | Typical meal periods |
|---|---|
| Moda Fare | Breakfast, Lunch & Dinner (hours vary) |
| Ruth's Chris Steak House | Dinner (evenings) |
| Spoonful Provisions | Coffee & Grab‑and‑Go (early–late) |
On‑site facilities and included access
The hotel provides a temperature‑controlled 25‑meter lap pool on the 5th floor (open 6:00 AM–10:00 PM) and a 24‑hour fitness center on the same floor. Both are included for registered guests; the fitness center requires a guest room key for entry.
Other included public amenities are the business center, concierge services, and access to the arcade/game room. Some services (arcade games, laundry, etc.) charge per use.
- Rooftop pool: open daily 6:00 AM–10:00 PM (children under 12 must be supervised)
- Fitness center: open 24 hours; guest key access required
- Business center and arcade/game room: available on property; some activities are pay‑per‑use
| Facility | Included for guests? |
|---|---|
| Rooftop 25m lap pool | Yes (during posted hours) |
| 24‑hour fitness center | Yes (guest key required) |
| Arcade/game room | Available on property (games may require payment) |
Services that usually cost extra
Expect separate charges for parking (self and valet), pet fees, laundry/dry cleaning, spa treatments (Dasa Spa at nearby Hyatt Regency offers a discount for Grand Hyatt guests), and some business services. The hotel does not operate an internal full‑service spa under the Grand Hyatt name.
Airport transfers, event space rental, private dining and some resort‑style services are billed separately or arranged through the events/concierge team.
- Parking: self‑parking and valet are offered for a fee (rates vary by source and night)
- Pet fees: a dog fee applies per stay and advance notice is required; service animals are exempt
- Laundry/dry cleaning, in‑room dining and spa treatments: billed to guest folio
| Service | Notes |
|---|---|
| Parking (self/valet) | On‑site, fee applies; nightly amounts vary |
| Pet fee | Dog policy: advance notice required; fees apply per stay; service animals exempt |
| Spa treatments | Grand Hyatt guests receive a discount at a neighboring property’s spa; treatments billed separately |
Events, meeting space and extra charges for functions
The hotel offers extensive meeting and wedding space (including the Texas Ballroom, Lonestar Ballroom and Terrace on 5th). Event rental, catering, A/V and setup are contracted separately and are not included in a standard guest room rate.
If you’re attending a conference at the Henry B. González Convention Center, the Grand Hyatt is connected and convenient, but any group or banquet charges are handled through event contracts or the hotel’s sales team.
- Texas Ballroom and Lonestar Ballroom are large, pillar‑free spaces marketed for weddings and conferences; Terrace on 5th is an outdoor rooftop option
- Meeting rooms, private dining and catering are quoted per event and billed separately
- Pool deck and other public spaces can be reserved for functions—extra fees apply
| Event space | Notes |
|---|---|
| Texas Ballroom | Large pillar‑free ballroom; capacity and rental quoted per event |
| Lonestar Ballroom | Large pillar‑free ballroom; available for conferences and weddings |
| Terrace on 5th | 6,500 sq ft rooftop venue; quoted separately |
